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Introduce

In the vast state of Texas, facing a personal injury can be a profoundly challenging experience. The aftermath of an accident, whether it's a vehicle collision, a workplace injury, or an incident on someone else's property, often leaves individuals grappling with physical pain, emotional distress, and significant financial burdens. During such vulnerable times, the search for legal representation can be daunting, as finding a firm that not only understands the intricacies of personal injury law but also genuinely prioritizes your well-being is crucial. The Amaro Law Firm, located in Austin, Texas, is one such legal practice that aims to assist Texans navigating these difficult circumstances. Their goal is to provide guidance and support, helping injured individuals understand their rights and pursue the compensation they deserve. Understanding the services they offer and their approach to client communication is key for anyone in the Austin area seeking help after an unexpected injury.

The Amaro Law Firm is conveniently located at 13915 N Mopac Expy Suite 315, Austin, TX 78728, USA. This address places the firm in North Austin, a rapidly growing and easily accessible area for residents throughout the city and surrounding Central Texas communities. North Mopac Expressway (Loop 1) is a major north-south artery in Austin, making the office straightforward to reach from various neighborhoods. The "Suite 315" designation indicates its presence within a professional office building, providing a confidential and appropriate setting for discussing sensitive legal matters.

For Texans traveling by car, the firm's location directly on North Mopac Expressway offers excellent accessibility. This major highway ensures that clients can easily reach the office from different parts of Austin, including areas to the north and south. While urban traffic can be a factor, the direct access to the expressway streamlines the commute. Parking facilities are typically available at professional office complexes, minimizing concerns about finding a place to park during your visit. For those relying on public transportation, Austin's CapMetro system offers bus routes that run along and near major roadways like Mopac. While specific bus stop proximity would need to be verified, the general location on a main expressway suggests a reasonable level of accessibility for public transit users.

The strategic placement of the Amaro Law Firm on a key transportation artery in Austin underscores their aim to be readily accessible to clients seeking personal injury legal assistance, allowing them to focus on their recovery rather than complicated logistics.

Based on the client interactions provided, the Amaro Law Firm appears to focus on personal injury cases, specifically those stemming from various types of accidents. While the reviews highlight certain areas of concern, they indicate the firm's intention to provide legal services for individuals who have suffered injuries due to the negligence or actions of others.

  • Personal Injury Claims: The firm engages in handling personal injury claims, as evidenced by a client seeking assistance for a "building injury" and another for an "accident claim" (presumably a car accident). This suggests their practice covers injuries sustained in different scenarios.
  • Accident Claims: The firm appears to take on cases related to various accidents. While one review points to a potential preference for larger auto claims, it confirms that accident-related injuries are within their scope of consideration.
  • Initial Consultations: The firm offers initial consultations to prospective clients, where details of the injury and accident are discussed to determine if the firm can take on the case.

It is important to note that the reviews indicate a potential selectivity in cases the firm accepts, with a possible focus on those with higher potential financial outcomes. This is not uncommon in personal injury law, where firms often evaluate cases based on their viability and potential for success. Texans considering the Amaro Law Firm for their personal injury needs are encouraged to provide comprehensive details about their case during the initial consultation to ensure the firm has all necessary information for a thorough assessment. While the specific types of personal injury cases they handle (e.g., car accidents, truck accidents, slip and falls, wrongful death) are not fully detailed in the provided snippets, their engagement with accident claims points to a specialization in injury-related litigation.

Based on the provided customer reviews, the Amaro Law Firm presents certain aspects in their client interactions, and it is important to consider both the intended features and the areas where client experience suggests a need for improvement.

  • Offering Initial Consultations: The firm provides initial consultations to potential clients, allowing them to present their case details and for the firm to assess if they can offer assistance. This is a standard practice in legal services and provides an entry point for those seeking help.
  • Case Evaluation Process: The firm employs a process to evaluate potential cases before deciding whether to take them on. While this is a necessary part of legal practice, the client feedback indicates that the manner in which this evaluation is conducted and communicated could be an area for improvement.

However, the reviews also highlight significant areas where improvements in features and client experience are strongly suggested:

  • Lack of Communication Regarding Case Acceptance: A notable concern is the firm's reported failure to follow up with clients after an initial inquiry, particularly if they decide not to take a case. One client explicitly stated, "Never heard back. The least they could do is let us know they aren't interested." This lack of closure can leave potential clients feeling disregarded.
  • Perceived Selectivity of Cases: There is a strong perception from clients that the firm may primarily be interested in "multi multi million auto claim" or cases where they can "make lots of money." This suggests that smaller or less financially lucrative cases might not receive the same level of attention or even an initial courtesy response.
  • Rudeness and Haste in Initial Consultations: One client described the individual handling their initial consultation as "so rude and very much in a hurry to end the call," and noted that they "did not even bother to get all the details from me to understand my case." This indicates a potential issue with the quality and thoroughness of the initial client interaction, which is critical for establishing trust and understanding.
  • Insufficient Information Gathering: The feedback suggests that during initial calls, the firm might not gather all necessary details to fully understand a case before making a decision, leading to frustration for potential clients who feel unheard.

In summary, while the Amaro Law Firm offers a channel for initial consultations in personal injury cases, the current client feedback strongly indicates a need for enhanced communication, a more consistent and polite approach during initial client interactions, and a clearer management of expectations regarding case acceptance, especially for those cases that may not appear to be high-value claims. This would greatly improve the client experience for Texans seeking legal assistance.

Based on the provided information, the Amaro Law Firm does not explicitly detail any specific promotions or special offers. In the realm of personal injury law, it is common for firms to operate on a contingency fee basis, meaning clients typically do not pay upfront legal fees. Instead, the firm's payment is contingent upon winning the case, usually as a percentage of the final settlement or award. Additionally, many personal injury law firms offer free initial consultations, allowing prospective clients to discuss their case without financial commitment. This provides an opportunity for the firm to assess the case's viability and for the client to understand their legal options. For the most accurate and up-to-date information regarding their fee structure, consultation policies, or any potential offers, Texans interested in the Amaro Law Firm's services are advised to directly contact them using the provided phone numbers. A direct conversation will allow you to receive personalized details about how they handle fees and what to expect financially.

For Texans considering legal representation for personal injury matters, the Amaro Law Firm can be reached through the following contact details:

  • Address: 13915 N Mopac Expy Suite 315, Austin, TX 78728, USA. Located in North Austin, this address is situated on a major expressway, offering a degree of accessibility for clients coming from various parts of the city and surrounding areas. The suite number indicates their presence within a professional office building.
  • Phone: (737) 259-4531. This is the primary phone number for the firm, allowing potential clients to make inquiries about their services, schedule initial consultations, or ask preliminary questions regarding their personal injury case.
  • Mobile Phone: +1 737-259-4531. The inclusion of a mobile phone number provides an additional and potentially more direct line of communication, offering flexibility for clients who prefer mobile contact or for urgent inquiries, further enhancing the firm's accessibility.

It is generally advisable to call ahead to schedule an appointment for an initial consultation. This ensures that an attorney or relevant staff member is available to discuss your specific situation and provide the necessary attention to your case. When contacting, providing comprehensive details about your injury and the circumstances of the accident will assist the firm in evaluating your case effectively.

For locals in the Texas region, particularly those in Austin seeking legal assistance for personal injury claims, the Amaro Law Firm offers a presence in the local legal landscape. Their location on North Mopac Expressway makes them geographically accessible to a wide range of residents across the city and surrounding areas, which is a practical consideration for individuals who may be dealing with injuries. The firm aims to provide services for those involved in accidents, indicating an intention to assist Texans navigating the complexities of personal injury claims.

However, based on available client feedback, it is important for locals to approach the Amaro Law Firm with a clear understanding of what to expect, particularly regarding initial communication and case acceptance. While they offer consultations, the reviews suggest that potential clients should be prepared for a potentially selective process, with a perceived focus on cases with higher financial value. For Texans, clear and consistent communication is often paramount when seeking legal help, especially during stressful times following an injury. If considering this firm, it would be beneficial for potential clients to be assertive in providing all case details during the initial call and to explicitly inquire about follow-up procedures, regardless of whether the firm takes on their case. Ultimately, for locals, finding a lawyer who is not only skilled but also deeply communicative and accessible throughout the entire process is key to a positive experience in personal injury claims. The Amaro Law Firm's accessibility and stated focus on personal injury provide a starting point for some Texans, but potential clients should ensure their specific needs and expectations align with the firm's practices.

Location & Map

13915 N Mopac Expy Suite 315, Austin, TX 78728, USA

Customer Reviews

(145 reviews)

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Linda Oliva
Jul 11, 2024

I called on July 5th trying to find a personal injury attorney to handle a building injury. I spoke to a paralegal and he said the office was closed for the 4th July weekend but he would forward it to the attorney and let me know if they thought they could help us. Never heard back. The least they could do is let us known they aren't interested. I guess if you don't have a potential multi multi million auto claim they aren't interested.

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olga mishra
Mar 04, 2024

I called them for an accident claim and the guy who handled my initial consultation did not even bother to get all the details from me to understand my case. Without hearing me completely he said they cannot accept my case. He was so rude and very much in a hurry to end the call. I wouldn't recommend them to anyone who is not in a big car accident because I guess they need to make lots of money which probably they realized they will not make in my case.

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Heather Hinson
Mar 22, 2024

I called in January of 2023 after my car was totaled by a negligent driver and I was injured. After giving my details, they said they would follow up with me. After a week or so with no answer, I called back. They told me they didn't want my case and that I should just accept the $2,500 settlement from the insurance company. I called another law firm who took my case on the spot. And today I just got confirmation that they settled my case for $135,011 and I received $45,000. I whole heartedly recommend going to a smaller law firm who cares about you.

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Lori D
Nov 21, 2023

To say Jorge, my case manager, was excellent, would be an understatement!! He took me with him through the entire process and furnished me with information of all the twists and turns and every new update on my case. He was very accommodating to all my excesses and had answers to all my questions at all times. I don’t know about the other case managers at the firm, but if they had five “Jorges”, Amaro would conquer the world. I’m pleased with my service experience and will definitely recommend Amaro to anyone in need of legal representation for injury. Thank you so much JORGE PORTILLO and thank to the whole team at Amaro.

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Sele
Jun 14, 2021

When I had my accident, I was in shock and didn't know what to do. I had injuries in my lower back and they were quick to refer me to a chiropractor. They were very professional and friendly when I had to call them with questions regarding my case, I truly am grateful for their service and support. I recommend Amaro Law Firm to provide the best care of your injury or accident case you may have!

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